Always a human in the loop.
We know the Firestarter platform best, and we help you get the most out of it. That is why every customer gets an onboarding and a check-in every two weeks with a customer success manager: the only people in this line-up who are not an AI.
Your onboarding, with someone beside you.
Buying a colleague is not the hard part. Getting your own data in, and trusting the first thing the team proposes, is. We know the platform best, so we do that part with you.
Week one
Your data connected, your first colleague running on it
We do the connecting: your CRM, your inbox, your analytics, your ad accounts. You do not need anyone technical for this.
Week two and three
The first proposals, gone through together
You read what the team suggests with someone who can say why it suggested that, and what to change if it is wrong.
Week four
Your target set, and who to add next
The number the team is held against from then on, and an honest answer about which colleague earns their keep for you.
And after that, a check-in every two weeks.
The team keeps working and keeps asking. We keep the long view: whether the plan is still the right plan, whether you get the most out of the platform, and whether you are getting what you pay for.
Every two weeks
A check-in on your target, and what to change
We go through the same numbers Milan reads on Monday and show you how to get more out of your team.
Whenever it matters
A person who knows your team, not a ticket queue
We see what the team proposed and what you approved, so you never explain your situation from the beginning.
Always
Someone whose job is your result, not your usage
If a colleague is not earning their keep for you, we are the first to say so.
Not a support desk. Every customer has a customer success manager who stays with them. We are the only people in this line-up who are not an AI.
The team we look after.
Commercial lead Reads everything, executes nothing, and tells you where the plan is off. 
Sales representative Fills the pipeline from the customers you already won, and keeps the CRM honest. 
Content marketer Gets you found, in your own voice, week after week. 
Paid ads manager Runs your ads day to day, so you do not need an agency. Start with Milan. He will tell you who to hire next.
Add Vera, Noor or Felix when the plan asks for them.